NEW sophisticated voice activated software package is being
rolled out by Lisburn-based PRM logistics in a bid to increase
warehousing efficiencies and reduce costs.
Supplied by ICS Computing in Belfast, the
voice-activated system has transformed the warehousing
facilities at PRM - one of Ireland's largest independent chilled
and frozen food sales and distribution companies, handling over
250,000 cases of product per week.
ICS's specially tailored voice activated
picking system was designed to make the warehouse handling of
their extensive product range easier and faster, eliminating
errors and speeding up turnaround by 15%.
Already in use by some of the world's largest
retailers, including the Walmart chain, PRM is one of the first
companies in Northern Ireland to adopt voice-activated
technology for this purpose.
Paul Shields, Project Manager of ICS
Computing, commented on the system, saying: This system cuts out
the need for traditional warehouse processes which required
reams of paper lists and barcode scanning and replaces it with
computer based voice commands, which direct the warehouse picker
to select the appropriate product and quantity in preparation
for shipment. Implementing the new technology has been shown to
significantly reduce errors, speed up the picking process and
keep warehouse operation costs to a minimum."
Highlighting how the new system has increased
productivity by 15% and reduced errors by 65%, Michael Morrow of
PRM Logistics, added: "The new system has made a huge difference
in terms of our response time. In an increasingly competitive
marketplace, we have to get it right first time every time -
there's simply no room for errors.
"This has been a valuable tool for us in
achieving faster error-free picking. The information is in
real-time - so we have a clear picture of where resources are
needed at any given time. Improved efficiencies have also
enabled us to deliver an enhanced level of service to our
customers. Staff training has been very straightforward and as
the benefits of the system have been so obvious, the entire
workforce has been quick to embrace the new technology."